For all of our gifts with purchase, we have a discount code that needs to be applied as well as a minimum purchase value for the gift to be added to your order. If the gift was not added you either didn't meet the minimum purchase value or you didn't apply the discount code at checkout. We recommend checking your email from us or the website to see what those requirements are.
If you find that you satisfy all of the requirements for a gift with purchase promotion and it's still not applying, we recommend double-checking that it's spelled correctly and then reaching out to us for further assistance. We're available to help 7am-7pm PST Monday - Sunday.
Live chat: Click on the Help button in the upper right corner of our website
Phone: (855) 443-7003
Email: Click here to fill out our contact form anytime during or outside of our business hours
*If you reached this FAQ page through a suggested article after sending us an email, please do not mark this ticket as resolved as it will close your request and our team won't be able to assist you.