We accept returns and exchanges on new and gently used products within 60 days of purchase - we believe that you should be able to try your makeup to see if you love it! And if for whatever reason you don’t, please follow the instructions below and we will do our best to make you happy. Customer satisfaction is our ultimate goal.
To initiate a return or exchange, please click here to visit our Returns + Exchanges portal - all you'll need is your Order Number and the Shipping Zip Code. We will process one exchange per product. If you want a full refund, choose the store credit option and you'll be emailed an electronic gift card upon receipt of your returned item(s).
If you're looking to exchange your product(s), we will need proof of the returned products before sending out the replacement item. We will be able to verify that your return is in progress once you visit our Returns + Exchanges website to initiate the process. Once the item is scanned by Canada Post your exchange will be on the way.
For any additional questions feel free to reach out to us via live chat, text, or email. We're available to help 7am-7pm PST Monday - Sunday.
Live Chat: Click HERE to start a chat with us
Text: +1 (437) 747-7933
Email: Click HERE to email us