If you receive a damaged or faulty item, we are happy to replace it for you! Please contact us as soon as possible so that we can ensure you're able to enjoy your new makeup. If you're able to attach a photo of the damaged product, that can speed along the process.
We're available to help 7am-7pm PST Monday - Sunday.
Live chat: Click on the Help button in the upper right corner of our website
Phone: (855) 443-7003
Email: Click here to fill out our contact form anytime during or outside of our business hours
*If you reached this FAQ page through a suggested article after sending us an email, please do not mark this ticket as resolved as it will close your request and our team won't be able to assist you.