With the current state of world events around COVID-19, we hope that each of you is taking the necessary steps to keep you, your loved ones, and your communities safe. It’s more important than ever that we stay together as a connected and supportive community. We want to share the steps that we are taking to ensure the safety of our customers and employees, in addition to what we are doing to give back to those in need and those on the front lines due to COVID-19.
Thrive Causemetics' $1 Million Commitment and Ongoing Response to COVID-19
Thanks to your support, we donated over $350,000 from one day’s profits on thrivecausemetics.com to 3 incredible organizations—Meals on Wheels, Baby2Baby and Feeding America—all of whom are providing meals and in-demand resources to some of the most vulnerable communities in need.
Continuing our momentum and building on our efforts, Thrive Causemetics is committed to growing our donations from $350k to a total of $1 million through giving both much-needed funds and products to women impacted by the coronavirus, including healthcare workers on the front lines as well as a fund to aid women-owned small businesses and their employees affected by the pandemic. Thrive Causemetics will make these donations through our Thrive Causemetics COVID-19 Response Fund.
We will update you with more details about our on-going efforts.
Our Warehouse Team
Our Warehouse team is following advised preventative measures to protect employees. These steps include increased frequency and expanded cleaning of the facility, staggering shifts to reduce the number of employees working at the same time, and allowing 3 days between receipt and processing of returns. The facility is closed to visitors and non necessary personnel. Employees are also working with readily available disinfectants, gloves, masks, and face shields, in addition to spaced out work stations, regular temperature testing, and observing recommended social distancing practices. Because of the measures our warehouse has implemented, you will not experience shipping delays for your purchases on thrivecausemetics.com
We ship your orders through Canada Post. Canada Post is following strategies and measures recommended by official authorities, both international organizations and local country health authority advisories (whichever sets the strictest rule). You can typically expect to receive your orders within 4-8 business days (with exceptions to remote provinces) for Expedited Shipping and 3-5 business days with Xpresspost Shipping (with exceptions to remote provinces). Due to high order volumes and the impact of COVID-19 on our shipping partner, delivery times may experience longer than normal delays and these shipping times may be impacted.
Our Office Employees
For their safety and to do our part to flatten the curve, we swiftly provided all of our office employees with a full suite of tech equipment to make working from home comfortable and stable while we practice safe social distancing.
During this time, our Customer Support team is continuing to operate during our regular hours, with our team members working safely and remotely from their homes. You can reach our team via Phone, Chat, Email or Facebook Messenger.
- We're available on Chat and via Facebook Messenger Media Monday- Sunday 7am-7pm PST.
- If you need to reach us by phone, give us a call at (855) 443-7003, Monday - Sunday between 7am-7pm PST, with the exception of major holidays.
- Feel free to email us at any time here.
The Thrive Causemetics team is closely monitoring all relevant Public Health communications and we may update the above information to ensure we are operating with the utmost care for our customers and employees.