This typically means we have shipped your order and Canada Post has picked it up. Canada Post will scan your order within the next 24 hours and you will be able to track it from there. Please give the status page 24-48 hours to update. If you don't see an update after that, feel free to reach out to us via chat or by email.
We're available to help 7am-7pm PST Monday - Sunday.
Live chat: Click on the Help button in the upper right corner of our website
Phone: (855) 443-7003
Email: Click here to fill out our contact form anytime during or outside of our business hours
*If you reached this FAQ page through a suggested article after sending us an email, please do not mark this ticket as resolved as it will close your request and our team won't be able to assist you.