To initiate a return or exchange, please click here to visit our Returns + Exchanges portal, all you'll need is your Order Number and the Shipping Zip Code. You can locate your order number, in the initial order confirmation email we sent you.
We will process one exchange per product. If the replacement doesn't work out for you, please return the product and we will issue a refund minus the $5 return processing fee. Your funds will be refunded to the original payment method for your convenience.
If you're looking to exchange your product(s), we will need proof of the returned products before sending out the replacement item. We will be able to verify that your return is in progress once you visit our Returns + Exchanges website to initiate the process. Once the item is scanned by Canada Post your replacement will be on the way.
For any additional questions feel free to reach out to us. We're available to help 7am-7pm PST Monday - Sunday.
Live chat: Click on the Help button in the upper right corner of our website
Phone: (855) 443-7003
Email: Click here to fill out our contact form anytime during or outside of our business hours